We gladly accept returns on faulty goods and offer exchange or credit note for change of mind.

Contact us within 48 hours of receipt of goods and return within 7 days of receiving your order. Buyers are responsible for return shipping costs.

No refunds on items worn or made to order designs.

Lisa Hughes Millinery is not responsible for any damage to goods in transit.



Online store purchases are despatched with 1 to 3 business days.

Made to order designs are despatched in line with consultation discussions and outlined in quote. Typically, 2 to 4 weeks.

Local and International shipping is via Australia Post. A tracking number is supplied upon despatch. International delivery typically takes 7 to 21 days to arrive at destination. Unforeseen circumstances may affect postal times. Lisa Hughes Millinery is not responsible for any delays to postal service.


International Guidelines

Lisa Hughes Millinery is based in Australia and ships worldwide.

Customs regulations vary from country to country. Please take a moment to research your countries local taxes, import duties, quotas, permits or any other requirements to see how it may impact your order. Any or all of the above are to be paid by the recipient of the goods and is not the responsibility of Lisa Hughes Millinery.